Shipping Policy
Shipping Policy
Order Processing & Production Time
All Direct Stages products are built to order.
Production typically takes 5–6 weeks from the date of purchase
Production times are estimates and may vary based on order volume, materials, and project complexity
Orders enter production immediately after payment is received.
Shipping Time
Once production is complete, orders will be prepared for shipment.
Shipping times vary depending on destination and carrier
Estimated delivery time is typically 3–10 business days after shipment
Tracking information will be provided once the order has shipped, when available.
Total Delivery Time
Total delivery time includes both production time and shipping time.
Estimated total timeframe: approximately 5–7 weeks
These timelines are estimates and are not guaranteed
Shipping Methods
Orders may be shipped via:
Standard carriers (e.g., UPS, FedEx)
Freight carriers for larger stage systems
Shipping method will depend on the size and weight of the order.
Shipping Costs
Shipping costs are:
Calculated at checkout or
Provided during the quote process for custom orders
Delays
Direct Stages is not responsible for delays caused by:
Carrier issues
Weather conditions
Supply chain disruptions
High demand or production constraints
By placing an order, you acknowledge that delivery timelines are estimates and may be subject to change.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit:
Contact us as soon as possible with details and photos (if applicable)
We will work with the carrier to investigate and determine a resolution
Delivery Responsibility
It is the customer’s responsibility to:
Provide accurate shipping information
Ensure the delivery location is accessible for standard or freight delivery
Be available to receive and inspect the shipment upon arrival
Additional fees may apply for failed delivery attempts or re-delivery.
Contact
For shipping-related questions or concerns:
quotes@directstages.com